by Elizabeth Doty adapted from her article in strategy+business
When Lab Fellow Maryam Kouchaki, Harvard Business School Professor Francesca Gino and I came together in 2012 to collaborate, we wanted to understand the processes of making and keeping business commitments as an essential element of institutional integrity. In particular, we wanted to study the dynamics of “commitment drift,” (perceived systematic breakdowns in fulfilling a company’s most important commitments to its stakeholders).... Read more about Integrity is Free
