Elizabeth Doty

WP 64. May 21, 2015

Elizabeth Doty and Maryam Kouchaki, Commitments, Disrupted: Understanding and Addressing Commitment Drift in For-Profit Enterprises

Integrity is Free

by Elizabeth Doty adapted from her article in strategy+business

When Lab Fellow Maryam Kouchaki, Harvard Business School Professor Francesca Gino and I came together in 2012 to collaborate, we wanted to understand the processes of making and keeping business commitments as an essential element of institutional integrity. In particular, we wanted to study the dynamics of “commitment drift,” (perceived systematic breakdowns in fulfilling a company’s most important commitments to its stakeholders).... Read more about Integrity is Free

Does Your Company Keep its Promises? Revealing and Addressing Commitment Drift in Business

by Elizabeth Doty adapted from an article in strategy+business

Businesses today make many promises. They may promise to deliver value to customers, provide opportunity to employees, deliver growth for investors, or contribute to society by creating jobs, improving public health, providing credit, preserving a free press, or addressing environmental challenges.1... Read more about Does Your Company Keep its Promises? Revealing and Addressing Commitment Drift in Business